Terms & Conditions

1.Definitions

In these terms and conditions ´The Seller´ means Black Swan Boutique  and the company’s website www.blackswancouture.com.  ‘The customer’ means the purchaser of goods from ´The Seller´ under these terms and conditions.

2. About us

Black Swan Tailoring  is  company registered in Dubai , UAE. Our registered trading address is :

Shop No 12

Building R-20

France Cluster

International City, Dubai , UAE

PO. Box 34078

3. Orders, prices and payment

To order products you must be over 18 years of age and possess a valid credit or debit card, Paypal account or Bank Account. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

The Website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (the correct products, quantities, size, colour, etc.).

When you place your  order to purchase an item from Black Swan Couture , we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we despatch the product to you. Any products on the same order which are not despatched, do not form part of that contract.

All prices quoted  in AED (Dirham) , Euros, British Sterling , US Dollars , Australian Dollars , Malaysian Ringgit and Turkish Lira  and are inclusive of VAT (if applicable, as may be prescribed by law from time to time), unless otherwise specified. Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice.

When you submit your order, we will carry out a standard pre-authorisation check on your payment card. Products will not be dispatched until this pre-authorisation check has been completed.

Once we have verified your payment details ,  accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we  encounter a problem when processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem.

We reserve the right not to  accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

4.Delivery

The Seller's policy is to despatch goods within 48 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays or any other third party causing late delivery. Any products not available at the time of your order will be sent to you, as soon as possible.

5.Delivery Charges

We offer free Delivery on all items across United Arab Emirates, for international orders please check the prices on shipping information page while proceeding to checkout.

6.Order Cancellations

You can cancel your order, for any reason, up to the moment it is processed by our atelier. Once it has been processed, you cannot cancel, but you may return your order. Alternatively, you can email us at customercare@blackswancouture.com

7.Returned Goods

In order to arrange a return, please email our Customer Services team at customercare@blackswancouture.com to request a returns authorisation number. We will then issue you with a unique returns number which you must quote on any accompanying documentation. You will need to package the item securely, in its original condition and include your order no, the returns no and whether a refund or exchange is needed, plus the reason for your return. Once received items will be checked and refunds issued where suitable.

Goods must be returned within 14 days of receipt, unused, in perfect condition and sent back in its original packaging. Carriage for alternative items is to be paid for by The Customer. The Seller accepts no responsibility for lost parcels without a receipt of postage. Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected. Please be aware that postage will not be refunded for items returned as unsuitable.

8.Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

9.  Product Availability

All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis, once your order reaches our main server. The Seller does not guarantee the availability of any item based on stock figures shown.

10. Web Content

All content included on the website is the property of Black Swan Couture. All software used on this website is the property of Black Swan Couture  or our software suppliers. You may not extract or reutilise part of the contents of the website without the written consent of Black Swan Couture.

Black Swan Couture grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of Black Swan Couture. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.

Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Black Swan Couture.

11.Jurisdiction

These terms and conditions and all contracts entered into under them are governed by and are to be construed in accordance with the laws of United Arab Emirates. You agree to submit to the jurisdiction of the Courts of United Arab Emirates in relation to any contract entered into under these terms and conditions.

12. Retention of Title Clause

The risk in all goods passes to The Customer upon delivery but title in the goods remains vested in The Seller and shall only pass from The Seller to The Customer upon full payment being made of all sums (due on whatsoever account or grounds) to The Seller.

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Copyright @ 2017 Black Swan Couture Shop 12, Building R20, France Cluster, International City, Dubai, U.A.E. All rights reserved.